Living Life as a Learner

Successfully Opening the Call

How to start the perfect call


Session Objective - How a call starts is vital to success. The first few seconds dictate whether the call goes any further and can make or break a conversation before its even begun. This workshop looks at techniques to help better understand what happens in those first few moments and how to maximise the potential for a successful opening.

Session Content
  • The three basic calls
  • Why is the opening so important?
  • The Customers Journey
  • Telesales Challenges
  • The verbal handshake
  • Purpose - why are you really calling?
  • Benefit - what’s in it for them if they listen
  • Check - the often forgotten question


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Contact Details

JEC Training
4 Rawdon Road
Maidstone,
Kent
ME15 6PT
 
Tel: 07534 253 159
Email: info@jectraining.co.uk

JEC Training | Training Delivery and Consultation

Phone: 07534 750234     Email: info@jectraining.co.uk