Living Life as a Learner

The Importance of Rapport

How to build and maintain customer rapport



Session Objective
Its no secret that people prefer to buy from people they like and trust. Being able to establish likeability and trust requires investing in a relationship that goes beyond the simple transaction of a sale. Rapport building, being able to engender and maintain a good relationship with customers, is key to sales success. This session covers the fundamentals of rapport and offers techniques and practises that create an environment where rapport can develop and grow.
 
Session Content
  • What is rapport?
  • Why is rapport key to sales success?
  • Building a bridge to understand their world
  • Elements of good rapport
  • Key skills involved in establishing rapport 
  • Rapport challenges - can it can be lost?
  • Rebuilding and mainatining rapport


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JEC Training
4 Rawdon Road
Maidstone,
Kent
ME15 6PT
 
Tel: 07534 253 159
Email: info@jectraining.co.uk

JEC Training | Training Delivery and Consultation

Phone: 07534 750234     Email: info@jectraining.co.uk